Everything your property needs
One platform for every department — from front desk to kitchen to spa. Here's what's inside.
Module
Hotel Property Management
Your front desk, digitized
- Room types, rate plans, and seasonal pricing with automatic rate adjustments
- Visual room grid with drag-and-drop availability calendar
- Walk-in, online, and phone reservations with confirmation workflow
- Express check-in and check-out with digital registration cards
- Guest profiles with stay history, preferences, and loyalty tracking
- Housekeeping task assignment with real-time status updates
- Multi-currency support with automatic exchange rate conversion
Module
Restaurant & Point of Sale
From order to kitchen to table
- Digital menu builder with categories, modifiers, and photos
- Table management with floor plan and cover tracking
- Kitchen Display System (KDS) with order queuing and timing
- Split bills, charge to room, and mobile money POS payments
- Inventory tracking with low-stock alerts
- Daily, weekly, and monthly revenue reports per outlet
Module
Spa & Wellness
Appointments made effortless
- Treatment menu with duration, pricing, and therapist specializations
- Appointment booking with calendar view and availability checks
- Therapist scheduling with shift management and break times
- Package deals and combo treatments with automatic discounting
- Guest spa history and treatment preferences
- Revenue tracking per therapist and treatment type
Module
Activities & Tours
Keep guests engaged
- Create and manage excursions, classes, and on-site activities
- Capacity tracking with waitlist management
- Guest self-service sign-up via guest portal
- Schedule activities with recurring time slots
- Charge to room or collect payment at point of booking
Module
Mobile Money Payments
Accept payments the way Ghana pays
- MTN Mobile Money integration via Hubtel and PawaPay
- Telecel Cash and AirtelTigo Money support
- Instant payment confirmation and digital receipts
- Automatic reconciliation with booking and folio records
- Refund processing directly from the system
- Payment reports with daily settlement summaries
Module
WhatsApp Notifications
Communicate where your guests already are
- Automatic booking confirmation messages via WhatsApp Business API
- Check-in reminders sent the day before arrival
- Digital receipt delivery after check-out
- Customizable message templates per event type
- SMS fallback via Arkesel for guests without WhatsApp
- Delivery status tracking and retry logic
Module
Reports & Analytics
Data-driven decisions for your property
- Occupancy rate, ADR, and RevPAR at a glance
- Revenue breakdown by department (rooms, restaurant, spa, activities)
- Guest demographics and source market analysis
- Housekeeping performance and turnaround time tracking
- Financial reports with tax breakdown and export to CSV/PDF
- Manager dashboard with real-time KPIs
Module
Guest Self-Service Portal
Empower your guests
- Online self-check-in with digital registration
- View and pay outstanding folio charges
- Browse and book spa appointments and activities
- View room details, Wi-Fi info, and property amenities
- Request housekeeping services or report maintenance issues
Module
Offline Mode
Keep running when the internet drops
- Core front desk operations continue without internet — check-in, check-out, and room assignments
- POS billing and order-taking work offline so your restaurant never stops serving
- Housekeeping status updates are queued and synced when connectivity returns
- Automatic background sync with conflict resolution — no duplicate entries
- Visual connectivity indicator so staff always know their sync status
- Built for Ghana's reality — designed around intermittent connectivity from day one
Ready to modernize your property?
Join hospitality businesses across Ghana who have switched to Innkeeper. Start your free 14-day trial today — no credit card required.