Frequently asked questions
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Getting started
What is Innkeeper?
Innkeeper is cloud software for hotels, guesthouses, resorts and restaurants in Ghana. It covers reservations, check-in and folios, housekeeping, restaurant POS, spa and activities, mobile money payments, expenses and profit reports.
How long does the free trial last?
The trial lasts 14 days and needs no credit card. You choose a plan when you sign up and get its features straight away.
How long does setup take?
A setup wizard walks you through your rooms, rates and taxes in a few minutes. Guided tours inside the app then show staff how to use each screen.
Do I need to install anything?
No. Innkeeper runs in the browser on a computer, tablet or phone. Each property gets its own web address.
Pricing and billing
How much does Innkeeper cost?
Plans are priced in cedis by type of property and number of rooms. See the pricing page for current prices, which include the platform taxes.
Do you charge commission on bookings?
No. Bookings made through your own Innkeeper booking page or website widget carry no commission from us. Payment gateways charge their standard fees on online payments.
What happens when the trial ends?
You subscribe to keep using Innkeeper. If you don't, the account is paused and your data is kept so you can pick up where you left off.
Features
Which mobile money networks can guests pay with?
MTN MoMo, Telecel Cash and AirtelTigo Money. Cards are accepted on the online booking page.
What happens when the internet goes off?
Check-in, check-out, folio charges and payments, and room status keep working offline and sync automatically when the connection comes back.
Can Innkeeper show me whether my property is profitable?
Yes. Record your expenses and Innkeeper produces a hotel-standard profit and loss, profit per room, cash flow and break-even occupancy from the revenue it already has.
Can I manage more than one property?
Yes. Owners and managers with access to several properties switch between them from one login.
Can I control what each member of staff can see?
Yes. Each user has a role such as front desk, housekeeping, restaurant, spa, accountant or manager, and only sees what that role needs.
Your data
Who owns the data?
You do. Your property's data, including your guests' details, belongs to you. Innkeeper processes it on your behalf to provide the service.
Can guests ask for their data or for it to be deleted?
Yes. Guests can download a copy of their data or request deletion from the guest portal, and old guest records are anonymised automatically after your chosen retention period.
Can I export my reports?
Yes. Reports and the expense log export to CSV and Excel, and invoices and receipts download as PDFs.
Ready to modernize your property?
Join hospitality businesses across Ghana who have switched to Innkeeper. Start your free 14-day trial today — no credit card required.