A guest portal your guests open from a link, no app needed
Guests get a secure link by email or message. From their phone they can pre-check-in, ask for towels, order room service, view their bill and rate the staff who looked after them.
Online pre-check-in
All hotel plansGuests fill in their details, upload a photo of their ID and sign before they arrive. Staff approve it, and check-in at the desk takes seconds.
- Secure magic-link sign in
- ID photo upload and e-signature
- Staff review and approve
Service requests
All hotel plansRequests for towels, cleaning or a repair reach the right team instantly and are tracked until done.
Room service ordering
Hotel Pro +Guests order from the restaurant menu and the order goes to the kitchen and onto their folio.
Staff ratings and tips
Resort PremiumGuests rate the staff who served them and can send a tip by mobile money. Managers see the ratings and tips per staff member.
- Staff ratings
- Mobile money tipping
Their bill and their data
All hotel plansGuests can view their folio and download or email their invoice, and ask for a copy of their data or for it to be deleted.
Frequently asked questions
Do guests need to download an app?
No. The portal opens in the phone browser from a secure link.
Can guests pay their bill in the portal?
Guests can view their folio and download or email their invoice in the portal. Payment is taken at the desk or through your booking page.
Related features
Hotel PMS
Reservations, check-in, folios, housekeeping, groups and corporate accounts in one front desk.
WhatsApp, SMS & Email
Booking confirmations, reminders and receipts sent to guests automatically.
Spa & Wellness
Treatments, packages, therapist schedules, treatment rooms and commissions.
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