Every cedi accounted for, shift by shift
Cash goes missing when nobody can tell who took it, when, or why a bill was voided. Innkeeper ties every cash payment, refund and expense to a staff member's open drawer and makes every void explain itself.
Cash drawers for every shift
All plansStaff open a drawer with their float, and every cash payment, refund and cash expense is counted against it. At the end of the shift they count the cash for each currency and Innkeeper shows any shortage or overage.
- Expected vs counted cash, per currency
- Cash refunds and expenses come out of the drawer
- Cash taken without an open drawer is flagged for a manager
Voids and discounts that leave a trail
All plansA charge can only be voided with a reason, and discounts are recorded against the staff member who gave them. The voids and discounts report shows who did what, so patterns stand out.
- A reason is required for every void
- Report by staff member
- Restaurant discounts tracked too
Withholding tax credits
All plansWhen a corporate client withholds tax, record it as a credit on the folio and track the certificate until it arrives. The report shows what is still outstanding.
- WHT recorded as a folio credit
- Certificate tracking
- Outstanding certificates report
Numbered offline receipts
All plansCharges and payments taken while the internet is down are numbered on the device. When they sync, a missing-number report shows anything that never arrived.
- Sequential numbers for offline charges and payments
- Missing-number report
Audit logs
All plansWho changed a rate, deleted a charge or moved a booking, and when. The audit log keeps a record of sensitive actions across the system.
Frequently asked questions
What happens if a cashier takes cash without opening a drawer?
The payment is still recorded, but it is flagged on a manager's list of cash taken outside a drawer session so it can be followed up.
Can I see voids by staff member?
Yes. The voids and discounts report lists every void and discount with the reason and the staff member responsible.
Does it handle US dollars as well as cedis?
Yes. Drawers are counted per currency, so dollars and cedis are reconciled separately.
Guides about this
Guide · 4 min read
Hotel Profit and Loss Statement: A USALI Guide for Ghana Guesthouses
How to lay out a hotel P&L the USALI way, from department profit to GOP and net profit, with a worked example in cedis for a 12-room guesthouse.
Guide · 4 min read
How to Reconcile Mobile Money Payments and MoMo Fees at Your Hotel
A practical routine for matching MoMo, Telecel Cash and AirtelTigo payments to bookings, catching missing money, and recording gateway fees correctly.
Guide · 4 min read
Stop Cash Leakage at the Front Desk and Bar
The everyday ways cash disappears in hotels and restaurants, and the controls that stop it: cash drawers per shift, voids with reasons, and an audit trail.
Related features
Accounting & Profitability
Expenses, a hotel-standard P&L, room profitability, cash flow and break-even in one place.
Mobile Money Payments
MTN MoMo, Telecel Cash and AirtelTigo Money, with statement reconciliation and fee posting.
Works Offline
Check-in, check-out, folios and room status keep working when the internet drops.
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